Thanks for shopping at Astor & Windsor.
If you are not entirely satisfied with your purchase, we’re here to help.
You have the right to cancel your order within seven days, or seven days of receipt of the goods and you will have your payment returned.
Upon returning your goods, once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs
are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your
If you have any questions on how to return your item to us, contact us.
Telephone: 01787 479019
Postal Address: 49 Broton Drive, Halstead, Essex. CO9 1HB, UK